Information on data protection and the use of cookies

This website ( provides information on the various lubricants and related services Castrol offers, and is the responsibility of
Castrol Germany GmbH
Überseeallee 1
20457 Hamburg

Tel.: +49 (0)40 / 6395-2222

VAT ID: DE336329904
Local Court (Amtsgericht): HRB 165892
Tax file number: 27/151/01362

CEO: Andreas Osbar, Marc C. Schmitz

This website contains links to third-party websites to which this privacy policy does not apply. Therefore, please also read the respective privacy policies provided on third-party websites.

We take data protection very seriously. Therefore, it's important to us that you understand how we use your personal data. This privacy policy describes how we use your personal data.


Collection and use of personal data

Whenever you contact us to receive more information about our services or to request a quote, we ask you to provide some limited information to allow us to contact you accordingly. We use your data solely to provide and manage the services you have chosen.

We will only send you newsletters and other notifications if you have actively consented to receiving such communications. You can revoke your consent at any time by clicking on the corresponding link at the bottom of each notification.


Data security

Once we receive your data, we take appropriate security measures to protect it from unauthorised access, misuse or disclosure, unauthorised alteration, unlawful destruction or accidental loss.


Publication and disclosure of personal data

We reserve the right to disclose your personal data where required by law, as well as in cases where we believe disclosure is necessary to safeguard our rights or to properly comply with any court order or regulatory request or for the purposes of any legal proceedings or other legal disputes against Castrol.

Aral is a company of the Castrol Group, which is a global enterprise. As such, Aral may in certain instances transfer your personal data to countries outside of the European Union/European Economic Area. Where this is the case, we do this under a comprehensive, flexible, and global compliance framework which implements appropriate measures and safeguards (including EU standard contractual clauses) to ensure that your personal information is protected in accordance with applicable data protection laws.

Personal data is any information that can identify you such as your name, telephone number or e-mail address. You do not need to provide any personal data to use our website. However, in certain cases you will need to provide your name and other information in order for us to provide you with the services you requested.

We generally use the personal data you provide to

  • answer your questions;
  • process your orders; or
  • give you access to certain information or offers.

For customer support purposes, it may also be necessary for us or a service provider engaged by us to use this personal data to inform you about product offers relevant to your business activities or to conduct online surveys in order to better meet customer requests and requirements.

For instance, if you subscribe to a newsletter on our website, we will collect your name and e-mail address in order to send you the newsletter. We will not disclose your personal data to third parties outside of the Castrol Group (e.g. for marketing purposes) without your consent.


Information on the movement of data and on cookies

When you first visited our website, you were prompted via a banner to accept the use of cookies and similar technologies on our website. In the following, we explain how we use these technologies.

For general information about cookies and the technologies behind them, please visit the following third-party website:

Like most all websites, we use cookies (for various purposes). These technologies do not make it possible to identify you personally. Rather, these technologies use your browser's software information and data about your use of our website.

This information helps us

  • to enhance the performance of our website by collecting information about user behaviour (e.g. in order to give the website a uniform look and feel and to make it more user friendly)
  • to allow you to navigate our website and to use its special features, such as access to secure areas. Without these cookies, you will not be able to use certain services on our website.
  • to improve the functionality of this website and tailor it to your personal needs by recording your user settings (e.g. your location, preferred typeface and font size) and thus offering the improved features listed in the cookie-specific list of usage features.
  • o place online advertising on social media platforms such as Facebook, Twitter or LinkedIn as well as on other third-party websites.

You can find out how to delete cookies or prevent them from being stored on your computer in the help menu of your Internet browser. However, the blocking of cookies means that the functions of this website can only be used to a limited extent.


Data storage

We store your personal data to the extent that it may be necessary to enforce or defend ourselves against legal claims.

Data that you provide to us in the context of e-mail or chat correspondence or in the context of prize draws will be stored for a maximum of 24 months for the purpose of assigning and tracking the processes.

Information on the use of Google Analytics

This website uses Google Analytics, a web analysis service offered by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the United States and stored there. However, your IP address will be truncated by deleting the last 8 bits and thus made anonymous. This website uses IP anonymisation. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to the use of the website and the Internet. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings in your browser; however, please note that in this case you may not be able to use all functions of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and the processing this data by Google by downloading and installing the browser plug-in available at:


In addition to installing the browser add-on, there is another way to prevent data from being collected by Google Analytics. This is particularly interesting for users of mobile devices. Please click on this link:

Deactivate Google Analytics

By doing so, you install an "opt-out cookie" that prevents the data on this website from being tracked. The function remains active until the cookie is deleted. If the cookie was deleted, you can re-install it at any time by clicking on the link again.


Your rights

If you have shared your personal data with us, you have the following rights in accordance with the applicable data protection laws:

  • You have the right to access and rectify your personal data and to have it erased if the personal data has been unlawfully processed.
  • You can also revoke your consent to the use of your data by unsubscribing from our tools and services.
  • You may lodge a complaint with your national supervisory authority for data protection. Before doing so, however, please consider contacting Aral/Castrol directly with your complaint and using the company's EU-certified complaint management procedure.



If you have any questions regarding your personal data or our data protection guidelines, please send an e-mail to our data protection officer at

We may amend this privacy policy in due course and therefore recommend that you access our privacy policy again on occasion to inform yourself about the current status. Last updated: 27 April 2021